Shipping and payment
Delivery and payment
Shipping costs and delivery Germany
The shipping costs are calculated by weight, the costs are displayed in the order process under shipping costs. We strive to offer you the best possible shipping price.
Shipping costs Austria, Luxembourg, Switzerland
The shipping costs are calculated by weight, the shipping costs are displayed in the order process under shipping costs.
Shipping costs to other EU and non-EU countries
For shipping addresses in EU countries and worldwide, the shipping costs are calculated according to expenditure and communicated separately The delivery time for items incl. branding is usually 2 weeks. We deliver items without branding within 1-3 days. Express delivery is possible for many items. You are also welcome to request your preferred delivery date. Please contact us if you have any questions about shipping and delivery +49 6131 69301 0. We will help you further. For shipping of sample items we charge 5,00 € plus VAT within Germany. Other countries see item details. The delivery time is usually 3-5 working days. For article orders from the Far East the delivery time is approx. 1 week. Delivery is worldwide.
Payment options:
You have the choice between the following payment options:
Pre-payment: (2% discount)
After receipt of your order, we will send you an order confirmation and invoice by e-mail, stating our bank account details. Please then transfer the full invoice amount. After the money has been credited to our account, we will send the ordered goods to you.
Invoice (only after successful credit check)
After a successful credit check, you are welcome to pay on account with us.
PayPal
During the ordering process you will be redirected to PayPal, after successful PayPal payment you will be redirected back to the shop.
Credit card
We currently accept Master and Visa cards
Return and refund
In accordance with § 377 of the German Commercial Code (HGB), the buyer must immediately inspect the delivered goods and report any defects in order not to lose his warranty claims. Delivered goods will only be taken back after prior written agreement between the buyer and TLN Trade Company GmbH. Goods which have been provided with advertising at the request of the buyer will not be taken back. The costs of the return shipment shall be borne by the buyer. TLN Trade Company GmbH cannot accept unfree returns. There is no entitlement to reshipment of the goods. Samples can only be delivered against invoice. There is no right of return for samples. If the customer is an entrepreneur or acts on behalf of a company (§14 BGB), no right of revocation and return is granted in accordance with §312g BGB in conjunction with §355 BGB.
Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must send us
TLN Trade Company GmbH
Robert-Koch-Str. 35
55129 Mainz
Germany
Phone: +49 6131 69301-0
Fax: +49 6131 69301 – 10
E-mail: info@tln-werbemittel.de
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.